This Refund and Cancellation Policy explains the circumstances in which Payindiaa may cancel transactions or orders and the conditions applicable to refunds.

01

Refund and Cancellation Policy

Payindiaa reserves the right to refuse or cancel any transactions or orders.

Payindiaa, at its sole discretion, may cancel any requests, transactions or orders in the following circumstances:

  • Suspected fraudulent transaction: If Payindiaa suspects that a transaction is fraudulent.
  • Violation of Terms of Use: If Payindiaa suspects that a customer has undertaken a transaction which is not in accordance with the applicable Terms of Use.
  • Circumstances beyond control: For any reason outside the control of Payindiaa, including circumstances relating to delivery, execution or Government emergencies.
02

Refund and Cancellation Conditions

Refund and cancellation policies may be applicable under the following conditions:

  • Online download: In case there is an option for online download of data, cancellation will not be possible.
  • Failed or duplicate transactions: In case of failed transactions or double realization of the account for the same order, the total deducted amount will be refunded.
  • Transaction charges: In case of a cancelled order or failed transaction, the bank or card transaction charges of the consumer, if any, are likely to be forfeited.
  • Refund processing: Payindiaa offers no guarantees whatsoever for the accuracy or timeliness of refunds in the customer's card or account.
  • Part cancellation: In case of part cancellations, the amount refunded will correspond to the part of the order that has been cancelled.
03

Failed and Duplicate Transactions

In case of a failed transaction or double realization of the account for the same order, the total deducted amount will be refunded.

Refund for failed transactions

Where a transaction fails or the same order results in double realization, the total amount deducted will be refunded in accordance with the applicable transaction-processing mechanism.

04

Bank and Card Transaction Charges

In case of a cancelled order or failed transaction, the bank or card transaction charges of the consumer, if any, are likely to be forfeited.

Any applicable bank, card or payment-processing charges may be treated separately from the amount eligible for refund.

05

Refund Processing

Payindiaa offers no guarantees whatsoever for the accuracy or timeliness of refunds in the customer's card or account.

The timing and manner of crediting a refund may depend on the relevant bank, card issuer, payment system or other entity involved in processing the transaction.

06

Part Cancellation

In case of part cancellations, the amount refunded will correspond to the part of the order that has been cancelled.

Refund amount

Where only part of an order is cancelled, the refund will correspond to the portion of the order that has been cancelled.

07

General Conditions

All refunds and cancellations remain subject to the nature of the service, transaction status and applicable Terms of Use.

Customers are advised to carefully review transaction and order details before confirming a transaction.